LEGAL — TERMS OF SERVICE
Terms of service.
The agreement between Evident Labs and the organisation using the platform. Written to be read once, then filed.
LAST UPDATED 12 APRIL 2026
VERSION 4.2
GOVERNS ALL PLANS
ON THIS PAGE
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Evident Labs GmbH, registered in Berlin at Chausseestraße 42, 10115 Berlin, operates the Evident platform. In this document, “Evident”, “we” and “us” refer to that entity.
The contract is between Evident Labs GmbH and the legal entity named on the order form. If you are accepting on behalf of an organisation, you confirm that you have authority to bind it.
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We grant you a non-exclusive, non-transferable right to use the platform during the subscription term, for your organisation’s internal assurance work.
Access is for named users only. Credentials must not be shared, and MFA is required for every administrator.
You may not resell, sublicense or provide the platform as a service to third parties without a written agreement.
We may suspend access where there is a credible security risk, unlawful use, or non-payment after notice.
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You retain all rights to the evidence, documents and data you submit. We process it to provide the service and for no other purpose, as set out in the DPA.
We retain all rights to the platform, the control library, the interface and any aggregated, de-identified benchmarks. Nothing in this agreement transfers ownership of either party’s intellectual property.
On termination you may export customer content for 30 days.
After that window, content is deleted according to the retention schedule in the DPA.
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Fees are stated on the order form, invoiced in advance and payable within 30 days. All amounts exclude VAT and any other applicable taxes.
Subscriptions renew automatically for the same term unless either party gives notice at least 30 days before renewal. Fees are not refundable for partial periods.
Late payment may result in suspension after 15 days’ written notice.
Fee changes take effect at the next renewal and are announced 60 days in advance.
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We target 99.9% monthly availability for production environments, measured at the edge and excluding scheduled maintenance. The binding service level, if one applies to your plan, is set out in the order form.
Support is available during CET business hours. Severity-one incidents are acknowledged within one hour, twenty-four hours a day.
Planned maintenance is announced at least five working days ahead.
Status history and incident summaries are published publicly.
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Either party may terminate for convenience with 30 days’ written notice effective at the end of a billing period. We may terminate immediately for material breach that remains uncured after 14 days’ notice.
On termination, your right to use the platform ends. The obligations that by their nature survive — confidentiality, ownership, liability and governing law — continue to apply.
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Each party’s aggregate liability arising from this agreement is limited to the fees paid or payable in the twelve months preceding the claim.
Neither party is liable for indirect or consequential loss, loss of profit, or loss of anticipated savings. Nothing in this agreement limits liability that cannot lawfully be limited, including fraud or death and personal injury.
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This agreement is governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules. The courts of Berlin have exclusive jurisdiction, save that either party may seek relief in any court of competent jurisdiction to protect its intellectual property.
Where the processing of personal data is concerned, the data processing agreement prevails over this document.
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We may update these terms to reflect changes in the product or the law. Material changes are announced by email and in the product at least 30 days before they take effect.
If you do not agree to a material change, you may terminate before it takes effect and receive a pro-rata refund of prepaid fees. Continued use after the effective date constitutes acceptance.
Questions about this document?
LEGAL@EVIDENT.SYSTEMS · BERLIN
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